Indeed Reputation Management

Each Indeed company review includes five category ratings — Work-life balance, Compensation and benefits, Job security and advancement, Management, and Company culture — alongside an overall star rating. Indeed uses those submissions to build the overall company rating shown on a Company Page, but it doesn’t publish the exact formula or weighting that turns individual reviews and category scores into that single number, so a plain unweighted mean of every star rating a company has received may not match what actually displays.

Indeed also caps contribution at the individual level: each person can post one review per company. Reviews aren’t edited or altered by Indeed — the company states it doesn’t change submitted content — and a review is only removed if it violates Indeed’s published Company Reviews guidelines, including cases where Indeed has evidence the reviewer was compensated or pressured to post it. Reviews are anonymous to the employer, though Indeed states it may disclose identifying information in response to a subpoena, search warrant, law enforcement request, or court order.

Indeed also displays two metrics distinct from the star rating: a Diversity Score (0–100) showing how evenly positive ratings are spread across different positions and departments, and — once a company has collected at least 10 responses per category — a Work Wellbeing Score built with the University of Oxford’s Wellbeing Research Centre, covering happiness, purpose, satisfaction, and stress. Both give a fuller picture than the single overall number, which is one more reason a back-calculated "simple average" would misrepresent how an Indeed profile actually reads.