What Rehab.com Will Actually Remove — and What It Won’t
A genuine, unflattering account from a real reviewer stays up. Here’s what does qualify for removal under Rehab.com’s own Terms of Use, and how the process actually works.
Yes, in specific cases — Rehab.com’s Terms of Use let it remove content that is defamatory, obscene, abusive, harassing, hateful, false or intentionally misleading, or inauthentic (fake or compensated). Rehab.com also states it does not remove providers or reviews on its own initiative simply in response to negative feedback, and separately, per its own FAQ, it does not remove entire facility listings at all, citing its right under fair-use principles to reprint accurate, publicly available information.
Rehab.com’s Transparency Report on how facility scores are calculatedWhich reviews can be removed?
- The review is defamatory, false, or intentionally misleading about the facility or its staff
- The review contains obscene, abusive, harassing, hateful, or otherwise inflammatory language
- The review is inauthentic — fake, or the reviewer was compensated to write or remove it, in direct violation of Rehab.com’s Terms of Use
- The review discloses another person’s identifying or confidential information
- The review isn’t about a genuine experience at the facility at all
If a flag or dispute is denied
Rehab.com’s Terms of Use don’t publish a separate, self-service appeal form beyond its stated right to remove guideline-violating content at its own discretion. If an initial removal request is denied, the most effective next step is submitting additional evidence tied to a specific Terms of Use provision to Rehab.com support, rather than restating the same objection.
Improve your rating instead
For reviews that don't qualify for removal, a professional response and a consistent flow of new reviews does more than chasing a removal that isn't coming.
Frequently asked questions
Rehab.com does not publish a dedicated self-service flagging tool. Its Terms of Use reserve the platform’s right to remove content that violates its guidelines "at any time and without prior notice," and the practical path is contacting Rehab.com support directly with the specific policy provision the review violates and supporting evidence.
No — Rehab.com’s own FAQ states, "We do not remove listings from our website," citing its right under fair-use principles to reprint accurate, publicly available information. Facilities can request updates to inaccurate listing details, but cannot have the listing itself taken down.
No. Rehab.com states it does not remove providers on its own initiative "for any reason, including in response to user reviews," beyond enforcing its own content guidelines. A genuine, if harsh, account of a real experience is not grounds for removal.
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