BuildZoom Reputation Management

The BuildZoom Score isn’t a star-rating average — it’s a proprietary score, starting at 90 for licensed contractors, built from public-record and marketplace data. License status with the governing state board carries the heaviest weight: BuildZoom says a suspended or revoked license can cost up to 40 points and puts a contractor in the bottom 10% of all listed contractors regardless of how active they are on the platform otherwise.

Reviews are one input among several, not the whole calculation. BuildZoom weights reviews from clients who hired a contractor through the platform more heavily than reviews collected elsewhere, and folds in verified/permitted work history, BBB rating and accreditation, records from local government consumer-protection agencies, and marketplace behavior — response rate, bid rate, and hire rate (measured by project dollar value, not just count). Recent activity counts more than older activity.

BuildZoom states plainly that it does not disclose the exact formula or weighting behind the score, specifically to keep it from being duplicated or gamed. That means no outside calculator — including this one — can model precisely how many reviews move the number. What’s publicly documented is the list of inputs and their relative importance, which is what the guidance below is built from.