What FindLaw Will Actually Remove — and What It Won’t
A genuine but unflattering review from a real client stays up. Here’s what does qualify for removal, and how FindLaw’s process actually works.
Yes, in specific cases — FindLaw states attorneys can only block a submitted review from publishing (during the 14-day verification window) if it contains inappropriate or vulgar content, is spam, or represents another business. After publication, anyone can flag a review using the "Report" button, and FindLaw Support evaluates the report against its Client Recommendations Guidelines — including that a recommendation must be written by the actual client and cannot involve compensation or inducement. A real client’s genuine but critical account of their experience is not, by itself, grounds for removal.
What qualifies for removal
- The review contains inappropriate or vulgar content
- The review is spam or clearly not a genuine client account
- The review represents another business or the wrong attorney/firm
- The reviewer received compensation or another inducement for the review, violating FindLaw’s Client Recommendations Guidelines
- The review otherwise fails to meet FindLaw’s guidelines in FindLaw’s reasonable discretion
Frequently asked questions
Use the "Report" button located directly beneath the review content on the profile page. FindLaw Support then assesses the review’s content and the reason it was flagged before deciding whether to remove it.
When a new review is submitted, the attorney has 14 days to verify that the reviewer was an actual past or present client or consultation participant. FindLaw states the attorney cannot stop the review from publishing during this window unless it contains inappropriate or vulgar content, is spam, or represents another business.
FindLaw states a reviewer cannot edit a review after submitting it, but can delete it using the link included in the email sent to verify the reviewer’s email address, or by contacting FindLaw support directly.