How Does Rehab.com's Rating Actually Work?
Rehab.com’s facility score isn’t a review average
Rehab.com’s own Transparency Report describes an overall facility score built from three categories: Reputation (market and social presence, staff, business history), Satisfaction (review recency, quality, and volume), and Trust (profile completeness — verified contact information, accreditations, images and video, service descriptions). Of those, Satisfaction is described as the most significant single category, comprising roughly half of the total score — but that still leaves half the score determined by factors that have nothing to do with review content at all.
Rehab.com’s facility score isn’t a review average
Even the review-driven half isn’t a simple tally. Rehab.com states that reviews more than 18 months old carry significantly less weight than recent ones, and that a review’s impact drops again and plateaus after three years — so a facility’s all-time star average can look stable while its actual score is quietly declining because the review stream has gone stale.
Reviews are also aggregated across more than one source — Rehab.com’s own site plus Google and Facebook — rather than pulled from a single review stream a facility can watch in one place. And because Rehab.com publishes its individual metric weights only as High/Medium/Low tiers rather than exact percentages, no calculator can responsibly tell a facility how many new reviews would move its score by a specific amount.
What Rehab.com says actually feeds a facility’s score
- Satisfaction — review recency, quality, and volume; described as the most significant of the score’s data categories, roughly half of the total.
- Reputation — market and social presence, staff, and business history, informed in part by third-party sources.
- Trust — profile completeness: verified contact information, accreditations, images/video, and service descriptions.
- Recency weighting — reviews older than 18 months carry significantly reduced impact; impact drops again and plateaus after 3 years.
- Multi-source aggregation — reviews are pulled from Rehab.com’s own site as well as Google and Facebook, not one stream in isolation.
Frequently asked questions
Yes. Rehab.com review packages start at $110 for up to 5 reviews, scaling to $690 for 50, with monthly billing at 15% off. Pick a package on this page, or try a free example first.
No — never, under any circumstance, regardless of what Rehab.com’s own terms require. Confidentiality law governing substance use treatment records (42 CFR Part 2) is stricter than standard HIPAA, and a facility response should never confirm, deny, or discuss whether a specific named person received care there.