Sitejabber Rating Calculator
Enter your current Sitejabber rating, review count, and target rating to see how many new 5-star reviews it takes to get there.
New Sitejabber reviews needed to go from 3.8★ to 4.5★
This platform uses a weighted rating calculation, not a simple average — treat this number as a rough estimate, not an exact target.
Sitejabber's rating isn’t a simple average — treat this as a directional estimate. See how Sitejabber's rating actually works or Sitejabber review management.
What actually moves a Sitejabber rating
In March 2026, Sitejabber rebranded to "SmartCustomer." sitejabber.com now redirects to smartcustomer.com — including individual business review pages, which keep the same URL structure on the new domain — so an existing Sitejabber profile link still works. The review history, business dashboard, and underlying company are unchanged; what changed is the brand and a set of newer verification features. Because most business owners still search for and refer to this platform as "Sitejabber," that’s the name used throughout this page, but its current official policy pages are published under the SmartCustomer brand.
Sitejabber’s overall star rating is a weighted blend, not a plain average of every review a business has ever received. By its own published formula, 50% of the rating comes from the all-time average of all reviews, 25% from the average of reviews in the last 12 months, and 25% from the average of reviews in the last 30 days. If a business has no reviews at all in one of those recent windows, that window is scored as a neutral 3 stars rather than being excluded — which means a quiet month can quietly drag a rating toward the middle even without a single bad review.
- Weighted blend, not a simple average — 50% all-time review average, 25% average from the last 12 months, 25% average from the last 30 days.
- Neutral default for quiet periods — any of those time windows with zero reviews is scored as 3 stars in the blend, not skipped.
- Heavy recency weighting — because a quarter of the score tracks just the trailing 30 days, a small recent cluster of reviews can move the number faster than the same reviews would in a simple lifetime average.
- Guideline enforcement — reviews removed for violating Sitejabber’s guidelines (fake, paid, undisclosed-employee, second-hand, or otherwise non-compliant) don’t count toward the score.
- Verification layer — since February 2026, all reviews require proof of purchase, and reviewers can additionally complete ID verification for a separate "Verified User" badge.
Frequently asked questions
How accurate is this calculator for Sitejabber?
Sitejabber's rating isn't a simple average — it factors in things beyond raw review count, so treat the number here as a directional estimate rather than an exact target. See "What actually moves a Sitejabber rating" below for what actually moves it.
Does review volume alone move my Sitejabber rating?
Weighted blend, not a simple average — 50% all-time review average, 25% average from the last 12 months, 25% average from the last 30 days.
Where can I see more on how Sitejabber's rating works?
See our full breakdown of Sitejabber's rating mechanics, or go straight to Sitejabber review management if you'd rather have this handled for you.