What RateMDs Will Actually Remove — and What It Won’t
A genuine negative rating from a real patient stays up, even if it’s harsh. Here’s what does qualify for removal, and how the process actually works.
Yes, in specific cases — RateMDs removes ratings that violate its Terms of Use: fake ratings, ratings left about the wrong provider, disclosure of private or personal health information, spam, profanity, and libelous or defamatory content. RateMDs states it does not accept fees for rating removal, and a real patient’s genuine but unflattering account of their experience is not grounds for removal on its own.
RateMDs’ guidance on flagging and removing a ratingWhich reviews can be removed?
- The rating is fake or doesn’t reflect a genuine patient experience
- The rating was left about the wrong provider
- The content discloses private or personal health information
- The content is spam or contains profanity
- The content is libelous or includes defamatory or unlawful accusations
If a flag or dispute is denied
RateMDs’ help center states that all flagged ratings are reviewed by its Rating Validation Team against its Terms of Use, but it does not currently notify flaggers of the outcome or publish a separate self-service appeal form. RateMDs’ own guidance for a rating that isn’t removed is to respond to it directly rather than continue disputing it.
Improve your rating instead
For reviews that don't qualify for removal, a professional response and a consistent flow of new reviews does more than chasing a removal that isn't coming.
Frequently asked questions
A provider (or anyone) can use the flag button located beneath the rating, then select a reason from the dropdown — Profanity, Private Information, Spam, Wrong Provider, or Other — and add detail explaining the violation without disclosing that the person was a patient or including any health information.
RateMDs states its Rating Validation Team generally turns flagged ratings around in about 3 business days, though it also notes that cases requiring more documentation can take longer.
RateMDs is explicit that flagging a rating does not guarantee removal, and its help center notes the flagging system currently doesn’t send flaggers a notification of the outcome. If the flag icon disappears from a rating without removal, that generally means it was reviewed and left up. RateMDs’ own recommendation in that case is to claim your profile and post a direct response instead.
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