What Houzz Will Actually Remove — and What It Won’t
A genuine review from a real past client stays up, even if it’s critical. Here’s the narrow set of cases that qualify for removal, and how to raise one.
Rarely, and only in specific cases. Houzz’s own guidance states that reviews from genuine past clients that comply with its Review Policy are not removed. The documented path is contacting Houzz Support when you don’t recognize the client or project described, or when a review violates the Review Policy’s eligibility or content rules — a real client’s genuine but unflattering account of a completed project is not grounds for removal.
Houzz’s official Review PolicyWhich reviews can be removed?
- You don’t recognize the client or the project the review describes
- The reviewer wasn’t a genuine first-hand client — for example, an employee, officer, principal, or relative (by blood, adoption, or marriage) of your business or a competitor
- The review contains libelous, defamatory, threatening, harassing, hateful, discriminatory, obscene, or privacy-invasive content
- The review discloses a compensated or incentivized review without stating that incentive, as Houzz’s Review Policy requires
- The review was used to demand payment from your business rather than describe a genuine experience (outside a legitimate refund request)
- The same household or company member submitted more than one review of your business, or a reviewer posted under multiple accounts
If a flag or dispute is denied
Houzz does not publish a separate, self-service appeal form for review moderation decisions beyond contacting Houzz Support with the specifics of your case — including any evidence that the client, project, or content doesn’t meet its Review Policy’s eligibility rules.
Improve your rating instead
For reviews that don't qualify for removal, a professional response and a consistent flow of new reviews does more than chasing a removal that isn't coming.
Frequently asked questions
Houzz’s documented path is to contact Houzz Support directly when a review appears to violate its Review Policy — for example, you don’t recognize the client or project, or the review contains prohibited content. Houzz states its moderators review flagged content as part of routine moderation.
No. Houzz’s own guidance is direct on this: genuine reviews from real past clients that comply with its Review Policy stay up, however critical they are. Its recommended path for a negative-but-legitimate review is responding to it professionally, not seeking removal.
Houzz’s guidance suggests reaching out to the client directly — if they’re willing to correct or update what they wrote, you can point them to how to edit their own review rather than going through a removal request.
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