What Expedia Will Actually Remove — and What It Won’t
A traveler’s genuine but unflattering account of a stay that actually happened stays up. Here’s what does qualify for removal, and how the dispute process works through Partner Central.
Yes, in specific cases — Expedia will remove or decline to publish a review if it fails an eligibility requirement (submitted more than six months after the stay, no proof of stay provided when requested, or written by the property’s own owner or manager), if it’s fake or doesn’t reflect a genuine booking, if it was solicited or offered in exchange for a refund or other compensation, or if the content violates Expedia’s guidelines (hate speech, discrimination, profanity, exposed personal information, or violent or exploitative content). A traveler’s genuine, unflattering account of a stay that actually took place is not grounds for removal, even if it’s harsh.
Expedia’s Content GuidelinesWhich reviews can be removed?
- The review fails Expedia’s eligibility requirements — submitted more than six months after the stay, no proof of stay when requested, or written by the property’s own owner or manager
- The review is fake, manipulated, or doesn’t reflect a genuine Expedia Group booking
- The review was solicited, or a revision was requested, in exchange for a refund, discount, or other compensation
- The content includes hate speech, discrimination, profanity, threats, or exposed personal information
- The content depicts violence, exploitation, or other material Expedia treats as an immediate policy violation
If a flag or dispute is denied
Expedia’s stated process for a disputed review is to submit a review dispute form through Partner Central’s partner services tools, or to contact Expedia Customer Service directly; authors of reviews Expedia declines to publish are notified by email with the reason. Expedia does not publish a separate self-service appeal form beyond that dispute and contact process.
Improve your rating instead
For reviews that don't qualify for removal, a professional response and a consistent flow of new reviews does more than chasing a removal that isn't coming.
Frequently asked questions
A property partner who believes a review fails Expedia’s eligibility rules or violates its content guidelines can submit a review dispute form through Partner Central’s partner services tools, or contact Expedia Customer Service directly.
No. Expedia publishes all reviews, positive or negative, that comply with its guidelines — a traveler’s genuine negative experience stays published even if it’s damaging to read.
Reviews generally stay visible and continue counting toward the published score for roughly three years, though Expedia keeps older reviews up longer for properties that don’t yet have enough reviews to give travelers a useful picture. A new review also posts first on the specific Expedia Group site the guest booked through, then appears across the rest of the marketplace — including Hotels.com — after about 90 days.
Your reputation shouldn't cost you customers.
Packages start at $110.
Published prices, a 30-day replacement guarantee, and a free example before you commit — no sales-call gate.
See Review Packages