What WeddingWire Will Actually Remove — and What It Won’t
A genuine, if harsh, review from a real client stays up. Here’s what does qualify for removal under WeddingWire’s Reviews Policy, and how the dispute process actually works.
Yes, in specific cases — WeddingWire’s Policy team, a neutral third party, will investigate and may edit or remove a review that violates its Reviews Policy: content that’s hateful or discriminatory, abusive or threatening, verifiably false and supported by objective documentation, contains private identifying information, or is duplicate, spam, or promotional content not based on a first-hand experience. A genuine but unflattering account from an actual client isn’t grounds for removal on its own.
What qualifies for removal
- The reviewer never actually did business with the vendor on a wedding-related event, or isn’t the client named on the contract or proof of payment
- The review contains hateful or discriminatory content based on a protected characteristic
- The review contains abusive, degrading, or threatening content, including harassment or threats of violence
- The review makes a statement of fact that’s verifiably false and can be disproven with objective documentation, such as a contract, emails, or texts
- The review includes private identifying information, such as a full name, date of birth, or non-business address
- The review is duplicate content, spam, promotional material, or unrelated to a first-hand service experience
- The wedding event being reviewed took place more than four years ago
Frequently asked questions
Log into your WeddingWire vendor account, open the Reviews tab, scroll to the review in question, and click “Dispute.” You can attach supporting documentation — a contract, emails, or texts — for any facts you’re disputing.
WeddingWire’s Policy team investigates each dispute individually against its Reviews Policy and Terms of Use. If they need documentation from the reviewer, that person has at least seven days to respond, which factors into how long a final decision takes.
WeddingWire’s stated role for its Policy team is to moderate each situation against its Reviews Policy — not to determine who’s right or wrong. If a review stays up, the most effective next step is usually a professional public response, since a genuine but harsh review doesn’t qualify for removal on its own.