What RealEstateAgents.com Will Actually Remove — and What It Won’t
A genuine, unflattering review from a real client isn’t grounds for removal. Here’s what does qualify under the platform’s own guidelines, and what its process actually looks like.
Yes, in specific cases — RealEstateAgents.com’s Terms of Service say it "reserve[s] the right not to post or remove any Review" that violates its guidelines: reviews not based on a firsthand client experience, reviews involving a conflict of interest (family, co-workers, competitors), compensated or incentivized reviews, duplicate reviews, or reviews containing prohibited content such as harassment, hate speech, or private information. A genuine but harsh review from an actual client is not grounds for removal, and the platform doesn’t publish a self-service flagging tool or a stated review-decision timeline.
What qualifies for removal
- The reviewer was not actually a client of the agent — no firsthand real estate transaction occurred
- The reviewer has an obvious conflict of interest — a family member, a co-worker at the same brokerage, or a competitor
- The review was posted for compensation or any other incentive, from the agent or anyone else
- The review duplicates or repeats a previous review, or was posted seeking a favorable resolution rather than to share an experience
- The content includes threats, harassment, hate speech, promotional material for another business, or private information unrelated to the agent’s real estate business
Frequently asked questions
RealEstateAgents.com does not publish a self-service flagging button or form for reviews. Its Terms of Service state only that it reserves the right to remove reviews violating its guidelines "in our sole discretion." In practice, that means the strongest path is a direct, well-documented request to the platform citing the specific guideline the review violates.
RealEstateAgents.com does not publish a stated timeline for review-removal decisions, unlike some larger platforms. Response time should be expected to vary.
Because RealEstateAgents.com doesn’t publish a formal appeal process for reviews, a follow-up request with additional supporting evidence — proof the reviewer was never a client, or evidence of a conflict of interest — is typically more effective than repeating the original request.