What HomeAdvisor/Angi Will Actually Remove — and What It Won’t
A genuine negative review from a real, completed job generally stays up, even if it’s harsh. Here’s what does qualify for removal or a pending hold, and how the process actually works.
In specific cases, yes — Angi’s terms require reviews to be based on an actual first-hand experience, from someone not affiliated with or competing against the business, who received no compensation for posting, and who avoids prohibited content (harassing, hateful, obscene, off-topic references to other people, or unsupported claims). Reviews that fail those requirements can be flagged for removal. A real customer’s genuine but unflattering account of a completed job is not, by itself, grounds for removal — in most situations, editing or removing that kind of review is left to the consumer who posted it.
What qualifies for removal
- The review isn’t based on an actual first-hand customer experience with your business
- The reviewer is affiliated with, related to, or in competition with your business
- The reviewer received compensation of any kind for posting the review
- The review is about the wrong business or the wrong job
- The content includes harassment, hate speech, obscenity, threats, or off-topic references to other people not tied to the work
Frequently asked questions
A pro can flag a review through their Angi/HomeAdvisor pro account and provide evidence for why it violates the guidelines — for example, that the review doesn’t match any job, invoice, or customer record on file. If the issue stems from an open consumer complaint rather than a guideline violation, that runs through Angi’s separate complaint-resolution process instead.
When a consumer files a complaint, Angi contacts the pro with the details and the consumer’s desired resolution before the rating goes public — the review is held pending during that process. If the pro and consumer reach an agreement, the original review is discarded and the consumer can leave an updated one. If not, the original review goes public and the pro can respond to it.
Angi’s stated policy is that pros who don’t engage with the complaint process get a banner indicating unresolved complaints displayed publicly on their profile, and are removed from category/task searches until it’s addressed.