What DesignRush Will Actually Remove — and What It Won’t
A genuine review from a real, verified past client stays up, even if it’s critical. Here’s what does qualify for removal on DesignRush, and how the dispute process actually works.
Yes, in specific cases — DesignRush’s review policy commits to a zero-tolerance stance on fake reviews and will remove reviews that violate it: reviews from someone who didn’t actually work with the agency, reviews tied to false or fabricated accounts, incentivized reviews, and other policy-breaking content. Reports can be sent to reviews@designrush.com, and DesignRush states it aims to acknowledge reports within 7 business days and complete its investigation within 14 business days, after which it will publish, edit for grammar only, or remove the review based on policy compliance. A genuine but unflattering review from a real, verified client is not grounds for removal.
What qualifies for removal
- The reviewer never actually worked with the agency, or can’t be verified as a real client
- The review is tied to a false or fabricated account created to influence the review process
- The reviewer received a monetary or non-monetary incentive for the review, in violation of DesignRush’s policy
- The review targets the wrong agency, or misrepresents the scope of the actual engagement
- The content otherwise violates DesignRush’s review guidelines (e.g., unverifiable claims the reviewer refuses to substantiate during DesignRush’s verification process)
Frequently asked questions
Report the review to reviews@designrush.com with as much supporting detail and evidence as possible. DesignRush states it aims to acknowledge reports within 7 business days and complete its investigation within 14 business days — a report grounded in a specific, documented policy violation moves faster than a general objection to the review’s tone.
No. DesignRush’s policy asks reviewers to be specific and constructive, including negative details where relevant, and its removal process is built around verifying whether a review violates policy — not around whether it reads favorably. A documented, genuine client experience stays up even if it’s critical.
DesignRush’s stated process is that after investigating a reported review, it will publish it as-is, edit it for grammar only, or remove it based on policy compliance. Providing verifiable evidence — engagement records, correspondence, timelines — during that investigation window is the most direct way to support a dispute.