How Does HomeAdvisor's Rating Actually Work?
Why a HomeAdvisor/Angi rating isn’t a simple pass/fail number
HomeAdvisor and Angi are the same company under the hood. Angie’s List and HomeAdvisor merged in 2017 to form ANGI Homeservices, and the 2021 rebrand folded HomeAdvisor’s pro program into “Angi Leads” — pro accounts, billing, review guidelines, and dispute handling all run through Angi’s shared backend, even though homeadvisor.com still exists as its own consumer-facing site. A pro’s rating and reviews live in that shared system, not in two separate silos.
Why a HomeAdvisor/Angi rating isn’t a simple pass/fail number
Reviews aren’t just a single overall star — homeowners rate on a 1–5 star overall scale plus separate category ratings for Quality, Customer Service, and Value for Money, alongside written comments. Neither company publishes the exact formula behind the average that displays on a profile, so treat any published average as directionally accurate rather than something you can reverse-engineer review by review.
What is published is the stakes: Angi requires pros to maintain a minimum average rating — raised from 3.0 to 3.5 stars — just to keep receiving leads and retain advertising status. Fall below it and eligibility is at risk, independent of anything else on the account. Specific badges carry their own thresholds on top of that floor: Angi Approved requires an average of 3.0 stars or higher, and the Super Service Award requires a 4.5+ average with at least three new reviews in the qualifying period.
What actually shapes a HomeAdvisor/Angi rating
- Multi-part scoring — an overall 1–5 star rating plus separate category ratings for Quality, Customer Service, and Value for Money, not one blended number.
- A published eligibility floor — pros need a minimum average rating (raised from 3.0 to 3.5 stars) to keep receiving leads and retain advertising status; the exact averaging formula behind that number isn’t disclosed.
- Badge thresholds — Angi Approved requires a 3.0+ average; the Super Service Award requires a 4.5+ average plus at least 3 new reviews during the qualifying period.
- Complaint holds — when a consumer files a complaint, the rating is held pending (not yet public) while Angi works with the pro toward resolution; a successful resolution discards the original review and lets the consumer leave an updated one.
- Screening before posting — Angi checks feedback with a mix of proprietary tooling and manual review before it goes live, and requires reviewers to confirm they weren’t compensated and aren’t affiliated with or competing against the business.
Frequently asked questions
Yes. HomeAdvisor review packages start at $110 for up to 5 reviews, scaling to $690 for 50, with monthly billing at 15% off. Pick a package on this page, or try a free example first.
A steady flow of genuine reviews from real, completed jobs, a professional response to every review — especially negative ones handled through Angi’s complaint-resolution process — and making sure any review that violates Angi’s guidelines gets disputed rather than left to sit. Angi raised the minimum from 3.0 to 3.5 stars, so a rating that was safe before may no longer be.